₣ForgePayforgepay.ai

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Complaints Policy

Version 0.1.0Last updated: Jun 2, 2026

Overview

This starter Complaints Policy describes how ForgePay may accept and review complaints about marketplace orders, wallet activity, transfers and merchant payments.

Legal review required

This is a starter template and must be reviewed by a qualified lawyer before commercial launch.

Company data

Editable placeholders for the final company, owner and contact details.

Company legal name: [COMPANY_LEGAL_NAME]
Company address: [COMPANY_ADDRESS]
Registration number: [COMPANY_REGISTRATION_NUMBER]
VAT ID: [VAT_ID]
Owner: [OWNER_NAME]
Contact email: [CONTACT_EMAIL]
Support email: [SUPPORT_EMAIL]
Data protection contact: [DPO_EMAIL]
Jurisdiction: [JURISDICTION]
Payment provider: [PAYMENT_PROVIDER]

ForgePay is not a bank.
ForgeCredit is not money issued by a government or central bank.
ForgeCredit is not a savings product.
ForgeCredit does not create ownership, yield or repayment rights.
Ordinary users cannot withdraw FGC to EUR.
Bonus FGC is non-transferable.
Transferable FGC may be sent between users subject to limits and fees.
The user-to-user transfer fee is 0.02%.
Sellers are settled according to Seller Terms.
External merchant API usage is governed by API Terms.

This page is starter content for drafting and product planning only. It must be reviewed and adapted by a qualified lawyer before commercial launch.

₣ForgePayforgepay.ai

Complaints Policy

Version 0.1.0. Starter text for review and editing. Last updated: Jun 2, 2026.

This is a starter template and must be reviewed by a qualified lawyer before commercial launch.

This starter Complaints Policy describes how ForgePay may accept and review complaints about marketplace orders, wallet activity, transfers and merchant payments.

Editable placeholder variables

[COMPANY_LEGAL_NAME]
[COMPANY_ADDRESS]
[COMPANY_REGISTRATION_NUMBER]
[VAT_ID]
[OWNER_NAME]
[CONTACT_EMAIL]
[SUPPORT_EMAIL]
[DPO_EMAIL]
[JURISDICTION]
[PAYMENT_PROVIDER]
[LAST_UPDATED_DATE]

Core ForgePay statements

ForgePay is not a bank.
ForgeCredit is not money issued by a government or central bank.
ForgeCredit is not a savings product.
ForgeCredit does not create ownership, yield or repayment rights.
Ordinary users cannot withdraw FGC to EUR.
Bonus FGC is non-transferable.
Transferable FGC may be sent between users subject to limits and fees.
The user-to-user transfer fee is 0.02%.
Sellers are settled according to Seller Terms.
External merchant API usage is governed by API Terms.

Submitting a complaint

Users may contact [SUPPORT_EMAIL] with the account email, transaction or order reference, issue summary and supporting evidence.

Review process

ForgePay may triage complaints, request additional information, contact sellers or merchants and mark related orders or transactions as disputed while review is pending.

Outcomes

Possible outcomes may include explanation, correction, refund placeholder action, seller warning, service removal or escalation under [JURISDICTION].

Records

Complaint records and audit logs should be retained according to the final privacy policy and legal retention schedule.

No final legal advice

This page is starter content for drafting and product planning only. It must be reviewed and adapted by a qualified lawyer before commercial launch.